Thank you for shopping at NaturalHairFX! We're excited to help you on your hair care journey. To ensure a smooth and efficient shopping experience, please take a moment to review our shipping policies.
1. Order Processing Time ⏱️
All orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Once your order is placed, you will receive an order confirmation email. After your order has been processed and shipped, you will receive a shipping confirmation email with tracking details so you can monitor your order’s progress.
2. Shipping Rates & Delivery Time ?
We offer a variety of shipping options to suit your needs:
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Standard Shipping:
- Delivery Time: 5-7 business days
- Shipping Rate: $X.XX (varies based on your location)
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Expedited Shipping:
- Delivery Time: 2-3 business days
- Shipping Rate: $X.XX (varies based on your location)
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Overnight Shipping:
- Delivery Time: 1 business day
- Shipping Rate: $X.XX (varies based on your location)
Please note: Shipping times are estimates and may be subject to delays caused by unforeseen circumstances such as weather, holidays, or carrier delays.
3. International Shipping ?
We currently offer international shipping to select countries. International shipping rates and delivery times will vary depending on the destination. Please note that international orders may be subject to customs fees, import duties, and taxes that are determined by the destination country. NaturalHairFX is not responsible for any additional charges incurred during the shipping process.
For international shipping inquiries, feel free to contact us at info@naturalhairfx.com.
4. Order Tracking ?
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery through the carrier's website. If you have any trouble tracking your order, please feel free to reach out to our customer service team, and we’ll be happy to assist you.
5. Shipping Restrictions ⚠️
- We currently do not ship to P.O. Boxes or APO/FPO addresses.
- Shipping may be delayed during peak seasons (such as holidays or sales events).
- We do not offer expedited shipping to all international locations. Please confirm shipping options during checkout.
6. Missing or Lost Packages ?
While we strive to ensure that all orders are delivered on time, NaturalHairFX is not responsible for lost or stolen packages once they have been marked as "Delivered" by the carrier. We recommend that you check your tracking details and contact your local carrier if there are any issues with delivery.
If you believe your package is lost or there’s an issue with delivery, please contact our customer service team at info@naturalhairfx.com, and we will do our best to assist you.
7. Address Accuracy ?
Please ensure that all shipping information, including your shipping address, is correct before finalizing your order. NaturalHairFX is not responsible for delays or issues caused by incorrect shipping details. If you notice an error in your shipping address after placing the order, please contact us immediately at info@naturalhairfx.com, and we’ll do our best to make the necessary changes before the order is processed.
8. Returns & Exchanges ?
For information on returns and exchanges, please refer to our Return Policy page. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order, and we will be happy to assist you with a return or exchange.
9. Customer Support ?️
If you have any questions or concerns about your order, shipping status, or anything else, our customer service team is here to help! Feel free to contact us at info@naturalhairfx.com, and we’ll get back to you as soon as possible.